The heterogeneity and growing complexity of IT make systems hard to run, maintain, and improve. HPE Managed Services provides day-to-day operational support — 24x7x365 monitoring, operations, and administration — delivered by a team of 15,000+ global experts with unique intellectual property and AI-driven automation.
HPE Managed Services delivers ongoing service and operations management through a network of globally connected HPE IT Operations Centers (ITOCs) that remotely monitor and manage your environment, using Information Technology Infrastructure Library (ITIL)-based management practices — so your team can focus on outcomes, not upkeep.
| Target workload | Day-to-day operation of enterprise IT — HPE NonStop, virtualization, and more |
|---|---|
| Delivery model | Remote monitoring and management from HPE IT Operations Centers (ITOCs); ITIL-based practices |
| Billing metric | Managed service subscription (operating expense / Opex), tailored to scope |
| Key advantage | 24x7x365 operations from 15,000+ global experts with AI-driven automation and proactive incident response |
System health, availability, capacity, and performance monitoring, with AI-powered predictions for proactive incident response.
End-to-end visibility of health, availability, performance, and capacity for the managed environment.
A secure connectivity solution with privileged access management (PAM), audit trails, and user lifecycle management.
Accountable for delivery, with monthly operational reviews and recommendations for improvement.
Proactive patch, firmware, and software updates to keep the environment current and secure.
Service catalog, knowledge base, dashboards, and request submission via the HPE Managed Services hybrid operations console.
Purpose-built managed services for your most critical platforms.
HPE Managed Services shifts day-to-day operations from fixed in-house staffing to a predictable operating expense (Opex) aligned to the scope you need.
| Dimension | In-house operations | HPE Managed Services |
|---|---|---|
| Staffing | Hire, train, and retain 24x7 operations staff | Access 15,000+ global experts on demand |
| Coverage | Limited by team size and time zones | 24x7x365 monitoring across globally connected ITOCs |
| Tooling | Buy and maintain monitoring/ITSM tooling | Included ITSM platform and hybrid operations console |
| Financial model | Largely fixed cost regardless of demand | Managed subscription (Opex) tailored to scope |
| Improvement | Ad hoc | Monthly operational reviews and proactive recommendations |
Acquire the technology you need now — align payments with your budget and deployment timeline.
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